You can contact the helpline provided by your
carrier or submit a ticket here by clicking Submit Ticket at
the top of this page. You will receive an email notification that we are
working on the issue, and a follow-up notification once it is resolved. We may
also reach out for further information regarding the ticket you have submitted.
If your issue is complex, it may be routed to our development team for further
research and resolution, and we will keep you updated as we work through the
When submitting a ticket, please provide your
username (unless you have not yet registered), National Producer Number (NPN),
the name of the program you are having issues with, and the details of your
issue. It is also suggested that you submit screenshots of your issue, so that
our support team can better assist you in your inquiry.
The hours for Miramar:Agent support are Monday
through Friday, 8am-5pm ET. Screenshot Instructions: The
easiest way, to take a screenshot on Windows 10, is the Print Screen (PrtScn)
capture your entire screen, simply press PrtScn, on the upper-right side, of
screenshot will be saved to your Clipboard.
save the file, paste the screenshot into any program that allows you to insert
images, like Microsoft Word or Paint, and once you save the screenshot to your
computer, attach it to this ticket, and send it to us.